Returns & complaints

The Seller is liable for non-conformity of the Digital product with the contract under Chapter 5b (art. 43h–43q) of the Polish Consumer Rights Act, transposing Directive 2019/770/EU on digital content.

Examples of non-conformity: missing declared functionality, blocking bugs, deviation from product description, lack of access contrary to the contract, missing announced updates.

1. Bringing into conformity (repair or update) — free of charge, within a reasonable time;
2. Price reduction — if non-conformity is not remedied;
3. Withdrawal and refund — if the non-conformity is material or the Seller fails to remedy after notice.

You can report non-conformity throughout the duration of the contract for the digital product (typically indefinite) or during the period for which the Seller declared updates. A presumption that the non-conformity existed at delivery applies for 1 year from delivery (CRA art. 43m).

Please write to support@spaceads.agency or by post to the Seller's seat, including:

• your name (or company name) and the e-mail used for the purchase;
• Order number;
• description of the non-conformity (screenshot / recording helpful);
• your demand (repair / price reduction / withdrawal);
• contact details for our reply.

On withdrawal due to non-conformity, we refund the full amount paid within 14 days of receiving your statement, using the same payment method, unless you agree otherwise.

Independently of the above, the Consumer has a 14-day right of withdrawal — except for digital content delivered immediately after express consent (CRA art. 38(13)).

Full notice and form: /withdrawal.

• Polish Voivodeship Trade Inspectorate — mediation;
• Permanent consumer arbitration court at the Inspectorate;
• Consumer Ombudsman (rzecznik konsumentów) — free assistance;
• Federacja Konsumentów — federacja-konsumentow.org.pl;
• EU ODR platform — ec.europa.eu/consumers/odr.

For B2B Customers (other than Sole-trader Consumers) warranty liability may be limited under CC art. 558 §1 and these Terms.